Supplies
The customer must supply all the cleaning solutions and cleaning equipment. Bargain Maids offers a starter package of solutions and equipment for sale on our website https://bargainmaids.com . If you sign on for recurring service, Bargain Maids will fill the bottles at no cost to you if you bring them to our office. We can also recommend products for you to purchase as well. Please note that if you provide cleaning products other that those we suggest, Bargain Maids is not responsible for any damage done by these products.
Ladders
If there is any “high” work that needs to be done, please note our cleaning technicians will not work any higher that a 2-step stool or ladder. You must provide an OSHA approved ladder or stool.
Blinds
We do offer slat by slat blind cleaning. Blinds must be at least 2”, we do not service mini blinds. Blinds may need to be vacuumed before they are wiped; this will require additional time. Please allow for some dust resettlement after we leave, we try to limit the dust in the air but cannot prevent this entirely. We cannot be held liable for blinds/shutters that have dry rot, sun damage and/or are not installed properly.
Moving Furniture
Bargain Maids w does not move furniture, we will work around it. If there are any areas you would like cleaned please move the furniture prior to our arrival.
Pets
Your pets are members of your family, and we respect that. However, if your pet is afraid of vacuums, territorial or overly friendly and will not allow us to do our work, we may suggest that they be placed in areas that we are not working in. Our technicians are not trained to clean pet excrement, this includes cleaning of litter boxes and dog kennels.
Insects
Insect infestation can be a problem and may prevent us from cleaning your home. If an infestation of ants, termites, roaches, fleas, bed bugs, etc. is encountered, we will not clean until the problem has been rectified. Please do not expect us to clean up dead insects that you’ve sprayed (i.e., ants, etc.). We will leave you a note or call you regarding the problem.
Alarm System
If your home has a security system, please inform us how you want to handle it. Security and safety of your home is a major concern for us, and our staff is sensitive to security and access procedures. Our policy is to lock the door while we are cleaning and to not allow access to unknown persons. Please do not rely on us to let in workmen during the time we are in your home unless pre-approved by our office.
Please note that it is not necessary for you to have to disarm your alarm systems the day of our cleaning. If you contact your alarm company, they can assist you in programming a code that is unique to our company. It is common for clients with alarms to give us our own code. Our technicians are trained on how to disarm and re-arm alarms.
Safety
The safety of our employees is extremely important. To decrease the risk of injury to employees we are unable to move heavy objects, flip mattresses, etc. We are unable to clean up vomit, blood, urine, or excrement. If an employee feels that their personal safety is in danger, and the employee must leave the job site, the client is still responsible for the full cost of the job.
Keys
If you are not going to be home for your scheduled cleaning, you must leave keys with the doorman or in a lockbox. Lockboxes are available for purchase on our website, https://bargainmaids.com
Injuries in Your Home
Our staff members are full time employees and not “independent contractors.” All employees are covered by our Workers’ Compensation Insurance. This covers the employee’s injuries and protects you.
Distractions
It is important for us to have access to every area of your home that we will be cleaning. In doing so, we need to work freely and without distractions. Every effort is made to work safely and cautiously, and we cannot assume liability for injury to others. We kindly ask that you, your children, and pets remain out of the rooms that we are cleaning in order to prevent safety hazards (contact with cleaning products, tripping over buckets, caddies, vacuum cords, etc.).
Payment
Payment is due at time of booking.
Fees
All cleanings are booked at flat rate prices. NJ State Sales Tax will be added to all charges. Our rates are based on “average” conditions. Should we arrive and the home is in “below average” condition, we will notify you and you may opt to pay more or have us work around certain areas.
Scheduling
All appointments are to be scheduled and paid for at https://bargainmaids.com . Bargain Maids works with either an A.M. or a P.M. arrival time. Our normal business hours are Monday-Friday from 8:00 A.M. to 6 P.M.
Cancellation Fee
We require cancellations to be communicated to us 48 hrs. (2 full working days) in advance to avoid charges. We have held your spot and turned down business so as not to interrupt your service. Cancelations communicated less than 48 hrs. (2 full working days) prior to appointment but more than 24 hours (1 full working day) will be billed the full cost of the cleaning.
Lock Out/Turned Away Fee
If we arrive on our scheduled cleaning day and are turned away at the door or cannot get in, we will charge full price for your scheduled cleaning.
Notify the Office
All cancellations must be made by phoning the office.
Solicitation of Staff
By using our services, you agree not to solicit for hire any staff member introduced to you by us for any home-related service. If you are found to have solicited one of our staff, please be advised that our referral fee is $3,500.
Damages
Accidents do happen. If we are responsible for damages to your home or items in your home, we will leave a note for you the day of the cleaning. We make every attempt to repair, replace or pay for any items that we have damaged.
We will not assume liability for pre-existing damages, scratches, dings in windows, paint, furniture, floors, walls, etc. or items not secured in a proper manner (e.g., heavy pictures hanging from thumb tacks, not anchored properly to walls). Items of monetary or sentimental value should be put away on the day of cleaning and/or cleaned by homeowner.
All surfaces (e.g., marble, granite, hardwood floors, etc.) are assumed to be sealed and ready to be cleaned without causing harm/damage when common cleaners are used. We reserve the right to take photographs in your home as it pertains to our work.
Release of Liability
Should you decide, you would like us to clean items of monetary or sentimental value (>$100) e.g., items within curio cabinets, etc., the following will apply: Client hereby releases us from all liability arising out of cleaning these item(s). Client understands that he/she is completely responsible for repairing or replacing any damaged item(s) even if we may have caused the need for repair or replacement.
Wear and Tear
The longer we live in our homes, the more wear and tear builds up in it. Baseboards, bottom of showers and tubs, mold/mildew, excessive water spots and soap scum on glass shower doors, worn flooring, grout, window tracks, etc. are all areas where wear and tear will impact results. These areas may take more than one cleaning to improve in appearance or may not come clean at all.
Holidays and Closings
Our office is closed and there will be no cleanings scheduled on the following holidays:
- New Year’s Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Day
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